Agent 10 of 11. Measure and optimize

Every call your team makes, remembered and measured.

Your team already lives on the phone. WyseB gives those calls a memory: Exotel cloud calling from the lead screen, every attempt logged on the timeline with its outcome and recording, and weekly numbers that tell you when your leads actually pick up.

Exotelcloud calling built in 100%of attempts on the timeline Outcomesrolled into reports
Call Insights agentOn duty through calling hours
ON DUTY
6:04 pm Staff tapped Call on Rohan S.Exotel connects it straight from the lead screen DIALING
6:08 pm Attempt logged on the timeline3m 40s, recording saved LOGGED
6:09 pm Outcome marked: asked to call SundayWritten next to the recording, visible to the whole team OUTCOME
Friday Weekly report: 62% pickup rate after 6 pmRolled up for the Insights agent A11 →
The problem

Half your follow-up happens on calls. None of it gets written down.

WhatsApp messages record themselves. Phone calls do not. The moment your team dials from a personal phone, the follow-up story develops holes nobody can fill later.

Calls vanish into personal phones

A staff member dials from their own number, the lead saves it, and when that person quits, the call history and the relationship walk out the door with them.

Nobody knows the attempt count

Was this lead called once or five times? Without a log, one lead gets hammered daily while another is never called at all, and both look identical in your CRM.

"Did anyone call him?" has no answer

It is the question every owner asks and most CRMs cannot answer. The honest reply is a shrug, a scroll through someone's phone, and a guess.

Why Call Insights is different

Built so a phone call leaves the same trail as a message.

Click-to-call from the lead screen

Your team opens the lead, taps Call, and Exotel connects the conversation through the cloud. No copying digits into a dialer, no personal numbers handed out to strangers.

one tap from lead to call

Every attempt logs itself

The attempt is written to the lead's timeline the moment the call happens: when, how long, and the recording. Nobody fills a form after hanging up, so nothing gets skipped.

100% of attempts, zero data entry

Outcomes feed the numbers

Mark how each call ended: connected, no pickup, asked to call later. Those outcomes roll up into reports and flow into the funnel the Insights agent builds, so calling effort finally shows up in your numbers.

every outcome counted

Calls and chats, one story

Each call sits on the same timeline as every WhatsApp message, booking and stage change. Whoever opens the lead sees the whole conversation so far, not half of it.

one timeline for everything
The loop

From tap to trend, without a single form.

The tap

Staff open the lead and tap Call. Exotel places the call through the cloud, straight from the screen they were already on.

DIAL click_to_call
via: Exotel
lead: #1203

The log

The attempt writes itself to the timeline with its time, duration and recording. The team just talks.

LOGGED call_attempt
duration: 3m 40s
recording: saved

The outcome

One tap marks how it ended. Connected, no pickup, call back Sunday: the timeline keeps the truth.

OUTCOME marked
result: connected
note: call Sunday

The report

Attempts, pickups and outcomes roll up into reports, and the patterns surface: like the fact that your leads answer after 6 pm.

REPORT weekly_rollup
pickup after 6 pm: 62%
next: Insights agent

Open a lead and read its call history in the live demo.

Pick any lead in the demo pipeline and scroll a timeline where calls, messages, outcomes and recordings sit side by side, running on the real product.

Exotel calling built in Every attempt logged Outcomes in reports Free plan available